Community Services Guide

Basic Emergency Services
Emergency (Police, Fire, EMS): Dial 911
Polk County Sheriff’s Office (Non-Emergency): (863) 298-6200
Lakeland Police Department (Non-Emergency): (863) 834-6900

Polk County Emergency Management
Phone: (863) 298-7000
Website: polk-county.net/public-safety/emergency-management
Services: Emergency preparedness, disaster shelters (including pet-friendly), hurricane info

Crisis & Suicide Prevention
Suicide & Crisis Lifeline: Dial 988 (24/7, confidential, nationwide)
Crisis Text Line: Text HELLO to 741741 (24/7 mental health crisis support)
Peace River Center Crisis Line: (863) 519-3744 or (800) 627-5906 (24/7)

Lakeland Volunteers in Medicine (LVIM)
Phone: (863) 688-5846
Address: 1021 Lakeland Hills Blvd, Lakeland, FL 33805
Website: lvim.net
Services: Free primary & specialty medical care, dental, mental health counseling, pharmacy, health education
Hours: Mon–Thu 8 a.m.–4 p.m.; Fri 8 a.m.–12 p.m.

VISTE – Volunteers in Service to the Elderly
Phone: (863) 284-0828
Address: 1232 E Magnolia St, Lakeland, FL 33801
Website: viste.org
Services: Hot meal deliveries, grocery shopping & delivery, transportation, companionship, holiday food boxes
Hours: Mon–Fri 8:30 a.m.–4:30 p.m.

United Way of Central Florida
Phone: (863) 648-1500
Address: 5605 US Hwy 98 S, Lakeland, FL 33812
Mailing Address: PO Box 1357, Highland City, FL 33846-1357
Website: uwcf.org | Email: info@uwcf.org
Resource Access: Call 2-1-1 for 24/7 referrals (food, housing, healthcare, utilities, employment)

SPCA Florida (Lakeland)
Phone: (863) 646-7722 (Adoptions/Clinic)
Address: 5850 Brannen Rd S, Lakeland, FL 33813
Website: spcaflorida.org
Email: adopt@spcaflorida.org | clinic@spcaflorida.org | surrender@spcaflorida.org
Services: Pet adoptions, veterinary care, low-cost spay/neuter, Ani-Meals food program, Critter Camp
Hours: Adoption Center: Mon–Fri 11am–6pm, Sat–Sun 11am–5pm | Vet Clinic: Mon–Fri 7:30am–4pm